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The customer will be responsible for any greater price difference on the exchange. No refund will be given to the customer if the exchange difference is less. • No exchanges or refunds on clearance or “as-is” mattresses, custom orders, floor models, pillows, sheets, or mattress protectors/pads. No returns or exchanges on pillows, sheets, or mattress protectors. When you contact us, we will work with you to set up a pick-up date. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Home Living Furniture does not, nor its vendors, guarantee exact finish on any product. If an exact finish is required, please send an email to Salesto request a wood sample, if one is available, before making a purchase. Additionally, all manufacturer measurements are approximate. Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the order summary can be charged on credit card provided at time of sale.
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That’s why we’ll give you three days to live with your furniture. If you decide it’s not working within three days, you can cancel and receive a refund. This gives you the opportunity to really explore how it will feel in your space. Just keep in mind that deliveries cancelled on or after the delivery date will be subject to a restocking fee. Just be sure to reach out to customer service within this timeline to qualify for the return policy. You will receive a refund if you cancel your purchase at least one day prior to your scheduled delivery.
For refund requests with cash purchases over $200.00 and all check purchases, a check will be mailed to the customer from the Corporate Office within 14 days of the return of the merchandise. Refunds for purchases made using a credit card, or Badcock Financing Program, will be credited immediately upon return of the merchandise. The cost of return shipping or delivery will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Home Furniture Plus Bedding Stores
American Home’s team of buyers travel to all the major markets to find just the right products. We shop the local competition and the internet to ensure we offer the lowest prices guaranteed. Due to known issues involved with "As-Is" items, these items are considered non-returnable and do not carry a warranty. Be sure to inspect these items carefully and talk with your salesperson before purchasing.
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery and have the driver sign your receipt as damaged with the date. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
RETURN POLICY
When you purchase one of our mattress protectors, you will be covered by our 120 Day Mattress Comfort Guarantee. No refunds or reselections are allowed if one of our mattress protectors is not purchased and used. Since your body takes time to adjust to a new mattress, you must sleep on your new mattress for twenty-one days before a one-time reselection is allowed. A new Premium Delivery charge and a $129.95 exchange charge will apply. Box springs and adjustable bases cannot be exchanged or refunded once delivered.
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. Refunds may only be made if merchandise is in ” as-new” condition. ” AS-IS” and ” One Only” items are not refundable or exchangeable.
HOM Credit Card
Upholstery refers to sofas, loveseats, ottomans, sectionals, recliners, and chairs. Case Goods includes items such as dressers, nightstands, chest of drawers, tables, dining chairs, desks, and beds. If you need more information, please contact Customer Service.Cushions, Sleeper Mechanisms, and Reclining Mechanisms are covered by the manufacturer's warranty, if any. Grand Home Furniture feels you deserve the best price backed by quality service, and we undertake a variety of measures to make sure that’s what you receive. Most stores have a “guaranteed low price” or some other bold statement followed by a long list of exclusions and disclaimers.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs and 15% Restocking Fee will be deducted from your refund. Please email us prior to shipping and we will provide return shipping instructions.Returned items must be shipped to us within 30 days of receipt. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement.
The store credit will be the amount of the value of your returned order excluding any shipping cost paid by you at the time of placing an order. All approved exchanges on merchandise picked up by the customer require that the merchandise be returned by the customer. If the customer elects to have the exchanged merchandise delivered, a delivery charge of $99 will be required.
The staff was very friendly and we had great communication from the moment I purchased the TV stand. White glove delivery is a great benefit compared to other sellers that offer only curbside delivery. All mattress purchases are non-cancellable and non-returnable due to strict health code standards. If you need to make any changes or cancel your order, please send a written notice to
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